Thursday, April 30, 2009

Mickey-D's well done fries, and burger with 4 pickles

Going to McDonalds to make “special orders” is unsual and I thought that my request for four pickles on a hamburger and no salt on my French fries would cause chaos among the workers since I decided to go to a McDonalds that has very slow service and people who make you think “now this is why your working at McDonalds.” However, when I ordered my special request, surprisingly I got it with no problem at all.


I ordered my hamburger with the four pickles and I made sure to tell him that there must to be four pickles. No more, no less. The fries with no salt was easy to get; the person who took my order immediately turned around to the person who was standing by the French fry fryer to make a new batch of fries with no salt and he told me that it would be three minutes. In total, it took two people to complete my entire order and a little less than four minutes to receive it. Surprisingly, I didn’t get any weird looks when I asked for four pickles and nor did I see any one who wanted to spit in my food. It seemed as if my order was very common! Apparently it wasn’t the first time they have had this request because I received my order in a timely manner and accurately. The guy taking my order just said to the lady in the back “4 pickles.” For my fries, they took a little bit longer to make, the guy had to pull out a new batch and after a few minutes my order was ready. Four pickles on my delicate hamburger and no salt on my bland French fries.

The hardest part of writing the management process that I experienced was the fact that there didn’t seem to be any. The McDonalds I went to is located in the heart of Chinatown and is known to be extremely slow with horrible service. I guess enough people complained because I was dreading to go to this McDonalds but had a good exprience experience. It was a routine order that was a easy to place. Overall I was satisfied and would give them a nine out of ten for service. The only problem I ran into was trying to get a receipt. I only saw two pickles on the receipt the guy responded by saying that he can’t physically type in four pickles but he can put extra pickles and his reasoning behind this was that since there are by default two pickles on each burger, extra pickles would mean two more to add up to four. After trying several times the guy taking my order asked his co-worker who then helped him print me a receipt. So considering that I would recommend they would make for special orders is to make their “keyboard” more equipped to type in an exact number of what people want and be able to print out a receipt easier.


Monday, April 13, 2009

DISC Assesment

In class we conducted a leadership/management diagnostic is which we were given words and we would choose the ones that best and worst describe us. My result was (I) Infuence with a high (D) drive. I think the test accurately described my management orientation because after seeing the traits the D's, I's, S's and C's possess. I would say I and D are the 2 that most closely resemble my character. Some examples of traits that I have that I's possesss are enthusiastic omptimistic and talkative. Leaders of the (I) type are good at encouraging, motivating and have a sense of humor. I think this is the way I would manage as well. I don't wish I was another type because D and I define who I am and I wouldn't want to change that. I think people can go from one type to another as they get older and experience more in life. It would be helpful to determine peoples management type to better understand where they are coming from so you have a better idea of their personality and how they would act. A test like this would be helpful in the business environment when hiring a manager. You look for a certain type of person and you would have an idea of how a future manager would handle the job. Looking back at the winter survival scenario we discussed in class (stranded) for that activity I think it would be best to have a (C) compliant leader because that type of leader usually careful analytical and tries to make the best decision possible based on the facts.