Thursday, April 30, 2009

Mickey-D's well done fries, and burger with 4 pickles

Going to McDonalds to make “special orders” is unsual and I thought that my request for four pickles on a hamburger and no salt on my French fries would cause chaos among the workers since I decided to go to a McDonalds that has very slow service and people who make you think “now this is why your working at McDonalds.” However, when I ordered my special request, surprisingly I got it with no problem at all.


I ordered my hamburger with the four pickles and I made sure to tell him that there must to be four pickles. No more, no less. The fries with no salt was easy to get; the person who took my order immediately turned around to the person who was standing by the French fry fryer to make a new batch of fries with no salt and he told me that it would be three minutes. In total, it took two people to complete my entire order and a little less than four minutes to receive it. Surprisingly, I didn’t get any weird looks when I asked for four pickles and nor did I see any one who wanted to spit in my food. It seemed as if my order was very common! Apparently it wasn’t the first time they have had this request because I received my order in a timely manner and accurately. The guy taking my order just said to the lady in the back “4 pickles.” For my fries, they took a little bit longer to make, the guy had to pull out a new batch and after a few minutes my order was ready. Four pickles on my delicate hamburger and no salt on my bland French fries.

The hardest part of writing the management process that I experienced was the fact that there didn’t seem to be any. The McDonalds I went to is located in the heart of Chinatown and is known to be extremely slow with horrible service. I guess enough people complained because I was dreading to go to this McDonalds but had a good exprience experience. It was a routine order that was a easy to place. Overall I was satisfied and would give them a nine out of ten for service. The only problem I ran into was trying to get a receipt. I only saw two pickles on the receipt the guy responded by saying that he can’t physically type in four pickles but he can put extra pickles and his reasoning behind this was that since there are by default two pickles on each burger, extra pickles would mean two more to add up to four. After trying several times the guy taking my order asked his co-worker who then helped him print me a receipt. So considering that I would recommend they would make for special orders is to make their “keyboard” more equipped to type in an exact number of what people want and be able to print out a receipt easier.


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